Louisa Nicholls heads up the Home Online Trading team at John Lewis, an award winning Omni Channel Retailer in the UK with a long and trusted heritage. Prior to working in online Louisa held various shop and project management roles, making her a true Omni-Channel advocate. Past successes include driving 110% Home Online revenue growth over 5 years, leading the team through a major re-platform & subsequent upgrade (2016), internal search tool implementation & upgrades, multiple tool enhancements and continuous improvements to ways of working & productivity.