Pallavi Modi

Pallavi Modi

Director of Product - Acquisition & Retention, AI & Tech Platforms Zooplus

Day 1 | 17th March

2:00 PM CASE STUDY INTERACTIVE: How to use AI and predictive personalisation to drive relevance across your customer journey and accelerate conversions

  • How can you personalise every stage of the customer journey to drive relevance and reduce bounce?
  • How can the needs of customers be anticipated using AI to create faster smarter buying journeys?
  • How does the deployment of predictive suggestions help improve decision-making and reduce time-to-purchase? 

4:30 PM PANEL DISCUSSION: How can you automate content and messaging with AI to strengthen customer relationships and drive loyalty at scale?

  • Using AI for content personalistation at scale that deepens CRM impact
  • Automating personalised messaging to drive customer loyalty and growth
  • Embedding AI across the customer journey to deliver context-aware experiences 

Check out the incredible speaker line-up to see who will be joining Pallavi.

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