Alessandra Bosco

9:30 AM KEYNOTE PANEL: Becoming Customer-First by Design: How can you embed the culture, structure, and tools you need to create an organisation that prioritises CX excellence?

What are the best strategies for hardwiring customer-centric values into your organisational DNA to build engagement, trust, and loyalty?
How can you reshape team structures and decision-making powers to deliver faster and more seamless customer experiences?
Which agile communication tools can be integrated to boost alignment, collaboration, and execution across functions?

10:30 AM GAME SHOW: Who wants to be an eTail millionaire?

At eTail Germany, take on the popular game show Wer Wird Millionar. We will test industry experts’ knowledge with a series of questions based around industry topics. Do you have what it takes to beat the experts and be an eTail Millionaire?

2:10 PM DRAGONS’ DEN: Hear from 3 innovative start-ups on the latest and greatest eCommerce technology initiatives that can help you address your biggest challenges and opportunities

Join our dragons as they assess the latest innovations from start-up companies pitching their tech in a bid to win first place.

Listen up as the dragons review the benefits of each technology to your business, predict their future successes and deliver their verdicts.

The ultimate decision is in your hands though, as the audience get to vote for their favourite!

Will you find the next big thing?

Day 2 | 18th March

9:30 AM KEYNOTE PANEL: Becoming Customer-First by Design: How can you embed the culture, structure, and tools you need to create an organisation that prioritises CX excellence?

10:30 AM GAME SHOW: Who wants to be an eTail millionaire?

2:10 PM DRAGONS’ DEN: Hear from 3 innovative start-ups on the latest and greatest eCommerce technology initiatives that can help you address your biggest challenges and opportunities