Amishaa Arora

Amishaa Arora

Head of Ecommerce, Central Europe H&M

Day 2 | 18th March

9:30 AM KEYNOTE PANEL: Becoming Customer-First by Design: How can you embed the culture, structure, and tools you need to create an organisation that prioritises CX excellence?

  • What are the best strategies for hardwiring customer-centric values into your organisational DNA to build engagement, trust, and loyalty?
  • How can you reshape team structures and decision-making powers to deliver faster and more seamless customer experiences?
  • Which agile communication tools can be integrated to boost alignment, collaboration, and execution across functions? 

10:10 AM GAME SHOW: Who wants to be an eTail millionaire?

At eTail Germany, take on the popular game show Wer Wird Millionar. We will test industry experts’ knowledge with a series of questions based around industry topics. Do you have what it takes to beat the experts and be an eTail Millionaire?     

Check out the incredible speaker line-up to see who will be joining Amishaa.

Download The Latest Agenda