Bernd Kenda

Bernd Kenda

Chief of Marketplaces Galeria

Day 1 | 17th March

2:50 PM CASE STUDY: How to integrate CX-excellence across all touchpoints and embed storytelling to rebuild brand trust and drive long-term loyalty

  • Embedding purpose-driven storytelling to differentiate your brand and inspire connections beyond transactions
  • Integrating CX excellence across every touchpoint to rebuild brand reputation and trust
  • Redesigning loyalty to deepen customer relationships and long-term engagement  

Check out the incredible speaker line-up to see who will be joining Bernd.

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