Dr. Tim Seewoster
Managing Director and Co-Chief Executive Officer asgoodasnew electronics GmbHMain Day 1 | 18th March
9:45 AM PANEL: Building a Customer-Centric Culture: How can you structure your organisational framework and foster a strong internal culture to cultivate a loyal community of customers and drive growth?
- Discover how we cultivated a company culture focused on engagement and customer-centric values to strengthen brand loyalty and build a supportive community around our brand
- Learn how we established clear roles and responsibilities within the team to streamline decision-making and improve operational efficiency
- Assess the collaborative tools and communication channels to enhance teamwork and ensure alignment across departments
2:00 PM FIRESIDE CHAT INTERACTIVE: Recognising Customer Needs: How can you gain a deeper understanding of your customer behaviours to boost engagement through personalisation and rewards that drive long-term retention?
- What are the best techniques and metrics for collecting and interpreting data to uncover insights into customer behaviours and preferences that keep them engaged?
- How can you create widescale reward programs that resonate with individual customers and encourage repeat engagement and business?
- How can customer feedback be encouraged and used to track behaviours and preferences that shape successful personalisation and engagement programs over time?
Check out the incredible speaker line-up to see who will be joining Tim.
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