eTail Germany 2020

09 - 11 March, 2020

The InterContinental Berlin

+44 (0) 207 368 9573

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Elif Semerci, Global Senior Manager CX at Delivery Hero SE
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Elif Semerci

Global Senior Manager CX
Delivery Hero SE

Check out the incredible speaker line-up to see who will be joining Elif.

Download The Latest Agenda

Conference Day Two – 11th March 2020

Wednesday, March 11th, 2020

12:25 PM CASE STUDY INTERACTIVE - Understanding the Experience: How to understand customer journey and develop a plan for the CX

  • How to remove the competitive tension between customer centricity, revenue growth, and product design by embracing the mutually beneficial relationship between CX and digital
  • How to leverage consumer insights from big data to craft customised experiences
  • How to better capture, analyse and apply consumer data to transform your business into a customer-centric company