eTail Germany 2019

07 - 08 March, 2019

The InterContinental Berlin

+44 (0) 207 368 9573

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Jens-Ole Boelsen


Head of UX
Otto Group


9:20 AM CUSTOMER EMPOWERMENT CASE STUDY Talk and listen to your customers: How to build a truly customer-centric organisation through dedicated customer research

·         Building the research strategy: questions to ask and who to ask them to
·         Tailoring the research for different audience segments
·         How to translate the data into meaningful insights 


Check out the incredible speaker line-up to see who will be joining Jens-Ole.

Download The Latest Agenda