Laure Frank

Director eCommerce & Omnichannel
Manor AG

Since 2018, Laure has managed all operational and strategic Digital & Omnichannel activities at Manor. Her major focus is on digitizing Manor through the introduction of a variety of new Omnichannel offerings. In addition to the further development of the successful Click & Collect service, digital transformation is a clear priority for the Customer Journey. Laure has many years of experience as a senior manager in the areas of digital, project management and marketing, both in retail and industry. She began her career at Bosch and has held various positions at Manor since 2006.

Check out the incredible speaker line-up to see who will be joining Laure.

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Conference Day One – 10th March 2020

Tuesday, March 10th, 2020

11:10 AM OMNICHANEL PANEL: How can you deliver more engaging shopper experiences in the physical and digital world?

How to go beyond omni-channel and think in terms of a single platform where everything lives together
How to build a mature unified eCommerce model that optimises your digital &offline channels to stay ahead of the competition
How to create a real digital supply chain in house that can deliver the best experience to our customers in both worlds?
Leveraging consumer insights from big data to craft customised experiences
How to better capture, analyse and apply consumer data to transform your business into a customer-centric company
How to better track customer data footprints across your digital & offline touch points to gain a better understanding of customer behaviour