Nino Bergfeld
Chief Customer Office - Retail & CG Lead SalesforceNino Bergfeld is Director and Retail & Consumer Goods Lead within the EMEA Central Chief Customer Office. He works closely with leading Retailers and Brands on their customer-centric transformation. These topics include digitization, next-generation loyalty, the future of the store, general innovation and AI. Nino is also co-host of The Retail Reality Show, a business podcast for decision-makers in Retail and the brand world.
Day 1 | 17th March
1:00 PM LUNCH WORKSHOP 4: Beyond the Buzzword: Bringing Agentic AI to life across the retail journey
Agentic AI is everywhere in retail conversations — but few sessions show how it actually works to bridge the execution gap.
In this interactive lunch masterclass, we cut through the hype and bring agentic AI to life across the retail journey. We will explore real-world success stories along the value chain, from shopper agents increasing conversion, to service agents autonomously handling complex returns, and marketing agents streamlining campaign execution.
Join us for a practical discussion with peers on how the Agentic Retail Enterprise operates at pace and at scale.
Check out the incredible speaker line-up to see who will be joining Nino.
Download The Latest Agenda