eTail Germany 2019

07 - 08 March, 2019

The InterContinental Berlin

+44 (0) 207 368 9573

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Pelayo Pando


Director of e-Commerce Business Development & Market Strategy
NH Hotel Group


12:20 PM CASE STUDY How to use chatbots to improve customer service and help push incomplete bookings over the line

•What can chatbots do already?
•In-store chatbots use
•How to collect and analyse the data generated by chatbots
•Overcoming the challenges of personalisation in chatbot use



Check out the incredible speaker line-up to see who will be joining Pelayo.

Download The Latest Agenda