Richard Love

Richard Love

Customer Success Management - Team Lead Kleinanzeigen

Day 1 | 17th March

12:15 PM OXFORD-STYLE DEBATE: TRUE or FALSE: AI will replace the customer

Secure your front row seat as the conference room becomes a battlefield. Witness industry experts fight their corner over the most controversial topics in your industry.

Who will deliver the knockout argument to claim victory? Take your seat and vote!

TRUE: Julia Paulsen, Director of eCommerce Nordics, Elkjop

AI-driven simulations, digital twins, or predictive personas are increasingly used to anticipate customer behaviour so accurately that businesses may prioritise interacting with AI-generated models rather than real customer feedback. Thus, in practice, AI replaces the "need" to interact with the actual customer.

FALSE: Richard Love, Team Lead Customer Success & Operations, Kleinanzeigen

No matter how advanced AI becomes, it cannot replicate the human emotional landscape, social context, or unpredictable needs of real customers. Empathy, trust, and genuine feedback loops remain human territories. 

Day 2 | 18th March

2:00 PM DRAGONS’ DEN: Hear from 3 innovative start-ups on the latest and greatest eCommerce technology initiatives that can help you address your biggest challenges and opportunities

Join our dragons as they assess the latest innovations from start-up companies pitching their tech in a bid to win first place.

Listen up as the dragons review the benefits of each technology to your business, predict their future successes and deliver their verdicts.

The ultimate decision is in your hands though, as the audience get to vote for their favourite!
Will you find the next big thing?

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda